Inbound Call Center Representative - Jakarta

Join Karyaputra Suryagemilang as an Inbound Call Center Representative in Jakarta and become the voice of our brand! In this dynamic role, you will handle incoming customer inquiries, provide exceptional service, and resolve issues with professionalism and efficiency. With a growing customer base and a commitment to excellence, we offer a rewarding opportunity to grow your career in a supportive and innovative environment.

As an Inbound Call Center Representative at Karyaputra Suryagemilang, you will be the first point of contact for our customers. You will use our advanced CRM system, Salesforce, to manage customer interactions, track inquiries, and ensure prompt resolutions. This role is perfect for those looking to start or advance their career in customer service, with opportunities to develop skills in communication, problem-solving, and teamwork.

📋 Tanggung Jawab Pekerjaan

• Handle incoming customer calls with professionalism and efficiency.
• Provide accurate and timely information to customers using our CRM system, Salesforce.
• Resolve customer issues and complaints with a focus on customer satisfaction.
• Maintain a high standard of communication and service quality.
• Collaborate with the team to ensure smooth operation of the call center.
• Adhere to company policies and procedures.
• Participate in training and development programs to enhance skills.
• Meet and exceed performance targets set by the company.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in a customer service or call center role.
• Strong communication and interpersonal skills.
• Ability to work under pressure and meet deadlines.
• Basic computer literacy, including proficiency in Salesforce.
• Familiarity with customer service best practices and CRM systems.
• High school diploma or equivalent.
• Fluency in Indonesian language, both written and spoken.
• Ability to work in a team and follow instructions.

🛠️ Keahlian

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