Guest Relations Officer - Luxury Hospitality Experience in Jakarta Selatan

Join Makanan Minuman Pusat as a Guest Relations Officer and become the face of exceptional hospitality in the heart of Jakarta Selatan. In this pivotal role, you will create unforgettable first impressions by greeting guests with warmth, professionalism, and a commitment to excellence. As part of our dedicated front-of-house team, you will ensure every guest feels valued and well-cared for, contributing to our reputation as a leading hospitality destination.

At Makanan Minuman Pusat, we pride ourselves on delivering a luxury dining experience that combines exceptional service with a warm, inviting atmosphere. Our team is the backbone of this experience, and we are looking for a passionate and dedicated Guest Relations Officer to join us. In this role, you will be responsible for greeting guests, assisting with reservations, and ensuring that our guests' needs are met throughout their visit.

If you are a hospitality professional with a passion for creating memorable guest experiences, we invite you to apply for this exciting opportunity. Join us in Jakarta Selatan and be part of a team that is committed to delivering the highest standards of hospitality.

📋 Tanggung Jawab Pekerjaan

• Greet guests warmly and professionally, ensuring they feel valued and well-cared for
• Assist with reservations, including confirming bookings, handling cancellations, and addressing guest inquiries
• Provide exceptional customer service by addressing guest concerns and resolving issues promptly
• Ensure the cleanliness and presentation of the dining area, including tables, chairs, and other amenities
• Promote our menu items and special offers to enhance the guest experience
• Collaborate with the kitchen and other departments to ensure timely and accurate service
• Maintain accurate records of guest interactions and feedback
• Participate in team meetings and training sessions to continuously improve service standards

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in a front-of-house or guest relations role in the hospitality industry
• Proven ability to deliver exceptional customer service and build positive guest relationships
• Strong communication and interpersonal skills, with the ability to work well under pressure
• Fluency in both English and Indonesian, with excellent written and verbal communication skills
• Basic knowledge of hospitality software, such as PMS (Property Management System) and POS (Point of Sale) systems
• Ability to work in a fast-paced environment and adapt to changing priorities
• Enthusiasm for creating memorable guest experiences and a passion for hospitality
• Valid ID card and the ability to work in Jakarta Selatan

🛠️ Keahlian

Lowongan Terkait